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Special Services for Customers The Gatekeeper program is designed to use the “eyes and ears” of Bangor Hydro personnel to link at-risk elderly and disabled people with available community services. Upon recognizing an individual in need, Bangor Hydro personnel will inform the individual that contact will be made with the Disability and Aging Services Hotline (DASH) Network and a professional from the group will offer assistance to the individual. LifeLight is a program designed to prevent unnecessary or accidental disconnection of electric service to qualifying residential customers. It cannot prevent outages caused by weather. We do, however, hope to provide an extra measure of comfort if medical equipment becomes a necessity for your family. You must have a medical necessity that is supported by a statement from a doctor or other qualified health care professional. By using special codes in our computer system, special tags are attached to meters and we are able to identify our customers who are on the LifeLight program. We then exercise additional caution and notification when we are asked to disconnect the electric service. Because we care about our communities, our neighbors, and our children, we participate in Radio Watch. Working daily in villages, towns, and municipalities that make up our service territory provides us an opportunity to be observant, and when needed, lend assistance. Our company vehicles, equipped with radios, are used to report suspicious or emergency events, such as:
Use Bangor Hydro’s Interactive Voice Response telephone service to report power outages. This system permits you to report the outage without having to wait for a representative to become available to take your call. This system also allows you to access your account for specific information such as account balance, payment history, and due dates. |
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